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 Duration 21 hours

Course Outline

Module 1: Adobe Marketo Engage Fundamentals

  • Overview of the platform and its user interface
  • Core concepts of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Creation of intelligent segmentations and dynamic lists

Module 2: Campaign Creation & Basic Automation

  • Setup of email programs and web forms
  • Development of landing pages and dynamic content blocks
  • Construction of automation workflows, including drip campaigns
  • Evaluation of campaign performance and strategy refinement

Module 3: Advanced Automation & Personalization

  • Design of multichannel nurturing programs spanning email, social media, and web
  • Utilization of tokens and snippets for content consistency and reuse
  • Implementation of AI-driven personalization using Adobe Sensei
  • Integration with CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics & Data Management

  • Construction of dashboards and performance reporting tools
  • Understanding multichannel attribution and ROI calculation
  • Implementation of data governance and security compliance measures
  • Application of best practices for educational and commercial marketing campaigns

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a realistic campaign scenario for higher education
  • Building automated workflows for student communication and follow-up
  • Evaluation and presentation of results aligned with campaign objectives

Summary and Next Steps

Requirements

  • A foundational grasp of digital marketing principles and CRM concepts
  • Experience with email marketing and lead management processes
  • A genuine interest in automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals associated with the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination roles
  • Academic staff involved in communication, outreach, or enrollment marketing efforts

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