Certified Agile Process Owner (CAPO)® Training Course

OVERVIEW

This program equips professionals with a clear understanding of the Process Owner's duties, enabling them to articulate their role in terms of business processes. It offers the foundational knowledge required to oversee the design, re-engineering, and optimization of IT Service Management (ITSM) processes, with a specific focus on the Agile Service Management context. Learners will gain insights into integrating Scrum practices into their ownership responsibilities and applying Agile and Lean principles to establish a streamlined, 'just enough' process framework that continuously aligns with broader business objectives.

A Process Owner is the individual ultimately accountable for a process's performance and ensuring it delivers tangible value to stakeholders. This role involves managing stakeholder requirements, translating those needs into specific performance objectives, and supervising the complete cycle of process design and enhancement.

Upon completion, candidates will be well-prepared to pass the Certified Agile Process Owner examination.

COURSE OBJECTIVES

The CAPO curriculum covers key areas including:

• Foundational concepts in Agile and Agile Service Management
• Defining the scope and responsibilities of the Process Owner role
• Prioritizing and managing the process backlog
• Formulating and leveraging user stories
• Collaborating effectively with stakeholders and other Process Owners
• Supervising Agile process design and improvement initiatives
• Managing organizational change activities
• Monitoring and assessing process performance
• Conducting reviews to identify opportunities for improvement

LEARNER MATERIALS

• Two days of instructor-led training and guided exercises
• Pre-class resources, including the Agile Service Management Guide and Scrum Guide
• A digital Learner Manual for post-course reference
• Engagement in hands-on exercises designed to apply theoretical concepts
• Access to sample documents, templates, tools, and techniques
• Links to additional informational resources and professional communities

CERTIFICATION EXAM

Successful completion of the 60-minute exam, which consists of 40 multiple-choice questions with a 65% pass threshold, qualifies the candidate for the Certified Agile Process Owner designation. The certification is administered and maintained by the DevOps Institute.