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Course Outline

Enterprise AI Agents with Tencent ADP

  • Understanding the role and value of enterprise AI agents
  • Tencent ADP capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing agent-based solutions from basic chat applications
  • Identifying common enterprise use cases and delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectural designs
  • Structuring prompts, tools, and embedded business rules
  • Planning for escalation, human review, and system reliability

Building RAG and Knowledge Workflows

  • RAG concepts for grounded responses and accessing enterprise knowledge
  • Preparing documents, policies, and internal content for effective retrieval
  • Designing retrieval flows and response grounding patterns
  • Testing and refining answer quality over time

Orchestrating Workflows and Integrations

  • Translating business processes into agent-driven workflows
  • Connecting agents to APIs, internal services, and enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow steps and specialized agents

Applying Operational Guardrails

  • Implementing guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks from unsafe outputs, prompt injection, and sensitive data exposure
  • Incorporating approval checkpoints, audit trails, and access controls
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking quality metrics, latency, costs, and workflow success rates
  • Evaluating agent behavior across realistic business scenarios
  • Troubleshooting common issues in RAG, workflows, and orchestration
  • Developing an implementation plan for pilot testing and production adoption

Requirements

  • A foundational understanding of generative AI concepts and typical enterprise AI applications
  • Practical experience with APIs, web applications, or cloud-based platforms
  • Basic proficiency in programming, system integration, or solution design

Target Audience

  • Solution architects and technical leads
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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