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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item level
- Mapping warranties to maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to assets and components
- Managing dates, limits, and conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Tracking claim status and progress
Tracking Vendor Responses
- Logging communications with vendors
- Managing approvals, denials, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Associating warranty records with asset hierarchies
- Handling replaced parts and swapped components
- Maintaining accuracy across asset records
Integration with Procurement and Change Management
- Aligning warranty details with purchasing activities
- Coordinating change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance
Handling Exceptions and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or coverage disputes
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A foundational understanding of asset management lifecycles.
- Prior experience with maintenance or procurement workflows.
- Basic familiarity with navigating the Maximo interface.
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
