Course Outline
- Fundamental concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Professionals possessing a valid ITIL® 4 Foundation certification
The program prepares learners for the official ITIL® 5 Foundation Bridge certification examination, which is part of the package. This certification validates updated proficiency in the ITIL framework and advances professional growth in service management.
Participant Readiness
Enrollees must possess a valid ITIL® 4 Foundation certificate. No prior study or preparation is required prior to the course.
Assessment Procedure
Learners are issued an exam voucher with a six-month validity period, providing ample time to select a convenient date.
Post-training, participants will be guided on registration procedures. Scheduling is managed directly via the PeopleCert platform using individual accounts. The assessment is conducted online with remote proctoring, where a PeopleCert supervisor monitors the session through a webcam and secure link. Prior to starting, participants must confirm their identity and display their environment to adhere to examination protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Pass Mark: 65% (minimum 13 correct responses)
- Conditions: Closed-book examination
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
