Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules.
- SLAs, compliance requirements (PCI DSS, uptime).
- ITSM workflows (incident, problem, and change management).
- Day 2: Java Production Essentials
- JVM internals, memory management, and Garbage Collection basics.
- Java exception analysis.
- JVM tuning for banking workloads.
- Day 3: Unix Fundamentals
- File structure and navigation.
- Essential commands: ps, top, df, tail, grep, awk, sed.
- Basic shell scripting for automation.
- Day 4: Logs & Monitoring
- Understanding logs (transaction and audit trails).
- Tools: Splunk, ELK, and native log parsing.
- Hands-on exercise: Troubleshooting a failed fund transfer.
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows.
- Escalation matrix (L1 → L2 → Development).
- Best practices for RCA and documentation.
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- WebLogic, Tomcat basics.
- API failure codes (401, 500, 504).
- JDBC pool issues and timeouts.
- Day 7: DB Troubleshooting
- Slow queries, locks, and deadlocks.
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST.
- Hands-on exercise: Resolving a database deadlock.
- Day 8: CI/CD, Release & Rollback
- Jenkins overview.
- Release failure scenarios.
- Rollback procedures and post-deployment validation.
- Day 9: War Room Simulation
- Role assignment: incident lead, communications, technical fix.
- Live troubleshooting scenario (login failure).
- RCA, war room notes, and stakeholder updates.
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, and DB concepts.
- Final challenge and quiz.
- Certification and feedback session.
Optional Add-Ons
- Kafka/MQ troubleshooting basics.
- APM Tools: AppDynamics/Dynatrace.
- Basic Kubernetes (pod restarts, logs).
- SRE metrics: SLIs, SLOs, MTTR.
Summary and Next Steps
Requirements
- A solid understanding of core Java programming concepts.
- Experience working with Unix-based systems.
- Familiarity with support workflows in enterprise applications.
Audience
- Support Engineers.
- Java Developers transitioning into support roles.
- Production Support Analysts working in banking environments.
35 Hours
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
