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 Duration 14 hours (2 days)

Course Outline

Fundamentals of Mobile Subscriber Services

  • Subscriber categories and profile definitions.
  • Service varieties: voice, SMS, data, and value-added services.
  • Subscriber lifecycle events and their signaling consequences.

Role of OSS and NetAct: An Overview

  • Functions of OSS in performance management.
  • NetAct: Its purpose and essential components.
  • Data flow from network elements to NetAct.

Key Performance Indicators: Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity.
  • Basics of KPI calculation and aggregation periods.
  • Thresholds, alarms, and alignment with SLAs.

NetAct KPI Suite: Voice and Signaling

  • Call setup success rate and call drop rate.
  • SS7/Sigtran signaling KPIs.
  • Considerations for busy hours and dimensioning KPIs.

NetAct KPI Suite: Data and Throughput

  • KPIs for data session establishment and throughput.
  • Metrics for latency, jitter, and packet loss.
  • Subscriber experience KPIs (e.g., per-subscriber throughput).

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline identification.
  • Correlating KPIs across network layers (RAN, transport, core).
  • Utilizing KPIs to pinpoint congestion, configuration, and hardware issues.

Reporting, Dashboards, and Alarm Management

  • Creating effective and actionable KPI dashboards.
  • Generating reports tailored to stakeholder needs.
  • Strategies for alarm tuning and noise reduction.

Troubleshooting Workflows Leveraging NetAct Data

  • A step-by-step troubleshooting playbook.
  • Practical exercises: voice call failures and data throughput issues.
  • Criteria for validating and closing incidents.

Operational Best Practices and KPI Governance

  • KPI ownership and governance frameworks.
  • Change management and assessing KPI impact.
  • Continuous improvement and the KPI lifecycle.

Wrap-Up and Future Steps

Requirements

  • A solid grasp of mobile network architecture.
  • Proficiency in OSS/BSS concepts.
  • Familiarity with basic performance monitoring terminology.

Target Audience

  • Network operations and performance engineers.
  • OSS analysts and NOC personnel.
  • Telecom planners and service assurance teams.

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