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Duration 14 hours (2 days)
Course Outline
Fundamentals of Mobile Subscriber Services
- Subscriber categories and profile definitions.
- Service varieties: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signaling consequences.
Role of OSS and NetAct: An Overview
- Functions of OSS in performance management.
- NetAct: Its purpose and essential components.
- Data flow from network elements to NetAct.
Key Performance Indicators: Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation periods.
- Thresholds, alarms, and alignment with SLAs.
NetAct KPI Suite: Voice and Signaling
- Call setup success rate and call drop rate.
- SS7/Sigtran signaling KPIs.
- Considerations for busy hours and dimensioning KPIs.
NetAct KPI Suite: Data and Throughput
- KPIs for data session establishment and throughput.
- Metrics for latency, jitter, and packet loss.
- Subscriber experience KPIs (e.g., per-subscriber throughput).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification.
- Correlating KPIs across network layers (RAN, transport, core).
- Utilizing KPIs to pinpoint congestion, configuration, and hardware issues.
Reporting, Dashboards, and Alarm Management
- Creating effective and actionable KPI dashboards.
- Generating reports tailored to stakeholder needs.
- Strategies for alarm tuning and noise reduction.
Troubleshooting Workflows Leveraging NetAct Data
- A step-by-step troubleshooting playbook.
- Practical exercises: voice call failures and data throughput issues.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks.
- Change management and assessing KPI impact.
- Continuous improvement and the KPI lifecycle.
Wrap-Up and Future Steps
Requirements
- A solid grasp of mobile network architecture.
- Proficiency in OSS/BSS concepts.
- Familiarity with basic performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC personnel.
- Telecom planners and service assurance teams.