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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Different management styles
- Selecting an effective management style according to team development phases
- Developing a clear self-image as a manager: analysing one's own leadership style
- Evaluating personal strengths and weaknesses in the role of team leader and identifying potential for development
- Key characteristics of effective teams
- Coordinating activities to achieve established goals
Communication in organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Barriers to communication
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Handling difficult situations during conversations
- Communication networks
- Information flow models and their optimization
Selected techniques for resolving conflicts within an employee team
- The nature and types of conflict
- Primary sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflict in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflict
- Barriers to communication and conflict resolution: verbal and non-verbal
Motivating team management
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effectively managing and utilizing time
- The time management matrix
- Controlling one's own time and addressing time-wasters
- Time planning techniques
- Delegation of authority and tasks
Coaching
- What coaching is and how to apply it
- Individual participant engagements
- In-depth feedback
Summary of training
Requirements
The course is general in nature, and participation does not require any specialist prior knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group