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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Analyzing the similarities and differences between Leadership and Management; exploring the attributes of a Great Leader
  • Identifying the qualities that define a Great Manager
  • Examining various Management Styles
  • Understanding the Organisational Climate
  • Aligning Management Styles with the existing Organisational Climate

Building a Successful Team

  • Defining what constitutes a Team
  • Exploring the stages of Team Development
  • Investigating how managers can positively influence these development stages

Performance Management

  • Setting clear Objectives
  • Managing Individual Performance
  • Utilizing Coaching to improve performance
  • The art of Delegation
  • Leveraging Feedback as a key performance management tool

Effectively Implementing Change

  • Understanding why Change initiatives succeed or fail
  • Reviewing the 9 key principles of change
  • Addressing the emotional responses to change
  • Managing Resistance to change and recognizing the potential benefits of constructive resistance

Negotiating for Optimal Results

  • Effective Communication in Negotiation
  • The value of Effective Presentations
  • Exploring Different Negotiating Strategies
  • Comparing and contrasting these strategies
  • Techniques for Building Rapport
  • Mastering the 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict
  • Navigating the Phases of Conflict Handling:
    • Analyzing the nature of the Conflict
    • Understanding your own and the other party's positions
    • Achieving a Resolution
  • Applying Kilmann’s Five Conflict-Handling Modes in practice
  • Strategies for Bridging the Gap

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