Course Outline
Leadership vs. Management
- Analyzing the similarities and differences between Leadership and Management; exploring the attributes of a Great Leader
- Identifying the qualities that define a Great Manager
- Examining various Management Styles
- Understanding the Organisational Climate
- Aligning Management Styles with the existing Organisational Climate
Building a Successful Team
- Defining what constitutes a Team
- Exploring the stages of Team Development
- Investigating how managers can positively influence these development stages
Performance Management
- Setting clear Objectives
- Managing Individual Performance
- Utilizing Coaching to improve performance
- The art of Delegation
- Leveraging Feedback as a key performance management tool
Effectively Implementing Change
- Understanding why Change initiatives succeed or fail
- Reviewing the 9 key principles of change
- Addressing the emotional responses to change
- Managing Resistance to change and recognizing the potential benefits of constructive resistance
Negotiating for Optimal Results
- Effective Communication in Negotiation
- The value of Effective Presentations
- Exploring Different Negotiating Strategies
- Comparing and contrasting these strategies
- Techniques for Building Rapport
- Mastering the 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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Navigating the Phases of Conflict Handling:
- Analyzing the nature of the Conflict
- Understanding your own and the other party's positions
- Achieving a Resolution
- Applying Kilmann’s Five Conflict-Handling Modes in practice
- Strategies for Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.