Local instructor-led live Management training courses in Malaysia.
What did you like the most about the training?: Trainer's subject knowledge was such that complex subjects seemed easy, and he genuinely inspired me with enthusiasm for the topic. My session worked out as 1:1, and it was a real privilege to get the benefit of such a high caliber of trainer in the context of personal tuition.
Harry Frost - Babcock International
Course: Market Forecasting
What did you like the most about the training? Trainer's subject knowledge was such that complex subjects seemed easy, and he genuinely inspired me with enthusiasm for the topic. My session worked out as 1:1, and it was a real privilege to get the benefit of such a high caliber of trainer in the context of personal tuition.
Harry Frost - Babcock International
Course: Market Forecasting
Trainer, Richard was very good.
Lisa Johansen
Course: The Compliance and MLRO Refresher Programme
Tabitha was engaging, very knowledgeable, clear and prepared.
Cécile McNeil
Course: Corporate Governance
She was very personable and presented a fluid delivery of the course material.
Karli Buckle
Course: Corporate Governance
I genuinely enjoyed this course because it was short & to the point.
MUSAAD ALOLAYAN
Course: Handling Conflict with Confidence
I liked the alistair's knowledge and presentation style.
yvette pranger
Course: Strategic Planning in Practice
The whole day was just great and relaxed which really helped. All the printouts really helped.
Louise Mackrell
Course: Corporate Governance
Concepts are shown in such a way that they can be applied in real life scenarios. Due to the size of the class, the discussion was a bit more informal which resulted in a more fee-flowing and open discussion.
Cezar Canlas
Course: Strategic Planning in Practice
Very practical. Trainer was very flexible in ensuring we meet our needs.
Eric Guevarra
Course: Strategic Planning in Practice
It was a one to one session so I was able to ask specific questions relating to my own company needs. The course covered the topic really well and gave me many ideas and actions to take away.
Hazel Matthews
Course: Corporate Governance
I generally enjoyed the topic.
Alberto Banzon
Course: Lean Management: Lean Management in Manufacturing
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Course: Lean Management: Lean Management in Manufacturing
Alvin did a GREAT job of engaging the participants. He relayed many examples of his personal experiences with implementing lean and he has (and it comes across well) a very engaging personality. Great instructor that makes the learning experience fun and engages his audience well!.
Don Dehmlow - Armscor
Course: Lean Management: Lean Management in Manufacturing
The exercise that we do to apply what we learned.
Joey Espinosa - Armscor
Course: Lean Management: Lean Management in Manufacturing
The training was very competent and resourceful.
Nomer Velena - Armscor
Course: Lean Management: Lean Management in Manufacturing
When our trainer goes outside with us, gives us the initial assessment to the plant, and actually relate the current state to the techniques he shared.
Ma. Angeloubert Pelonio - Armscor
Course: Lean Management: Lean Management in Manufacturing
I was benefit from the value Stream Mapping, Lean Concept and practice, Process waste identification.
Emmanuel Erickson Dacanay - Armscor
Course: Lean Management: Lean Management in Manufacturing
I genuinely was benefit from the lean Exercise - 8 wastes.
Arnold Mascareñas
Course: Lean Management: Lean Management in Manufacturing
It was interactive. Was not boring at all.
ITPPL Services, Inc.
Course: Management and Team Development
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
Course: Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course: Management and Team Development
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
Course: Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course: Management and Team Development
The new approach of 5's and its good effect to our company if implemented.
Noel Nadnadin - Armscor
Course: Lean Management: Lean Management in Manufacturing
I enjoyed the revived mindfulness in the workplace.
Paolo Emerson Lagrosas - Armscor
Course: Lean Management: Lean Management in Manufacturing
I really enjoyed the handling Conflict.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer knows when to throw punch lines to keep the class attentive to his discussions.
Reynaldo II Avila - Armscor
Course: Lean Management: Lean Management in Manufacturing
I really enjoyed the Training Exercises.
Olivia Gabriel - Armscor
Course: Lean Management: Lean Management in Manufacturing
I liked the examples and application of tools and systems.
john rowel cobangbang - Armscor
Course: Lean Management: Lean Management in Manufacturing
I really liked the everything.
KEEVEN LUNA - Armscor Global Defense, Inc.
Course: Lean Management: Lean Management in Manufacturing
I enjoyed the applied knowledge. Not just lecture but also exercises and activities.
Armscor Global Defense, Inc.
Course: Lean Management: Lean Management in Manufacturing
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
Course: Managing Agile Projects with Lean and Kanban
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Course: Handling Conflict with Confidence
Time given for self reflection and improvement.
Credit Suisse AG
Course: Handling Conflict with Confidence
I enjoyed the trainer Attitude and style, her knowledge and structure of training.
Mahsa Chegini - Albemarle
Course: Handling Conflict with Confidence
I really liked the about lean principles.
Jemson Dela cruz
Course: Lean Management: Lean Management in Manufacturing
Audience participation was good and involving
Munice Khan - MasterCard/DataCash
Course: The Compliance and MLRO Refresher Programme
Translated by
I really was benefit from the 5s.
robert francisco - Armscor
Course: Lean Management: Lean Management in Manufacturing
Translated by
I mostly liked the 5s.
bricio cruz - Armscor
Course: Lean Management: Lean Management in Manufacturing
Translated by
I genuinely liked the 5s.
Wilson de jesus - Armscor Global Defense, Inc.
Course: Lean Management: Lean Management in Manufacturing
Translated by
contact with the trainer, interaction, exercises
mart Sekscinska - Centrum Innowacji ProLearning
Course: Managing Agile Projects with Lean and Kanban
Translated by
A practical approach
Radoslaw Lipski - Centrum Innowacji ProLearning
Course: Managing Agile Projects with Lean and Kanban
Translated by
Leader's energy, way of conducting
Ilona Matys - Centrum Innowacji ProLearning
Course: Managing Agile Projects with Lean and Kanban
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| Code | Name | Duration | Overview |
|---|---|---|---|
| strapra | Strategic Planning in Practice | 14 hours | This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today. This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice. |
| leanservices | Lean Services: Lean Management For The Service Industry | 14 hours | Lean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations. In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking. Audience - Business managers Format of the course - Part lecture, part discussion, exercises and hands-on practice |
| agilekanbanlean | Managing Agile Projects with Lean and Kanban | 21 hours | This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects. It combines the worlds of product design and software design. |
| ccarestr | Customer Care Strategy | 21 hours | A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES - Developing competencies in the area of professional customer care - Increasing the efficiency of communication with customers - Attaining the knowledge of how to get to the underlying needs and expectations of customers - Building strong and sustainable relationships with clients - Expanding the positive image of the company in the market - Identifying, reducing, and overcoming objections and barriers - Learning about personalities and communication preferences when dealing with clients - Establsihing the ability to create an open environment for communication - Developing skills to communicate clearly and effectively - Identifying barriers to effective communication - Mastering body language and non-verbal communication METHODS - Role-playing - Self-assessment tests - Exercises in groups - Individual work - Practice sessions - Lectures - Discussions LEARING OUTCOMES At the completion of this course, participants will be able to: - Adopt a focused customer care strategy - Identify key customer issues - Build the professional image of the company - Adapt to specific customer behaviour styles - Increase customer loyalty through exceptional customer service - Develop communication abilities with clients - Use techniques to build relationships - Develop a personal action plan to improve customer service skills - Show gestures of generosity and high quality customer care - Use techniques to deal with difficult situations - Recognise barriers to the delivery of outstanding customer service |
| csr | Corporate Social Responsibility Fundamentals | 7 hours | Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies. |
| stratplanNHS | Strategic Planning National Health Service NHS | 14 hours | This training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop strategic planning skills. It is not designed for academic purposes, but offers practical advice how to set goals, realize your plans, communicate them to colleagues and minimize conflict within the organisation. This course focuses on strategic planning for primary care in which flexibility and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how the strategic models work, then we are going to apply them to primary care. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice. In these uncertain times in healthcare, you cannot afford not to take this course |
| MarketPrimaryNHS | Marketing for primary care National Health Service NHS | 14 hours | This training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop practical marketing skills. It is not designed for academic purposes, but offers practical advice on understanding marketing strategy, realizing the importance of market segmentation, identifying patient groups not been catered to by primary care, creating effective, ethical strategies to boost your list size, ensuring that your communication materials are understood and reaching non native speakers of English. This course focuses on marketing for primary care in which results and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how marketing campaigns work, then we are going to apply them to primary care and then your practice. Each course member will have the opportunity to create a marketing plan, learn how to implement it in practice and learn how to measure success. The first practical course on marketing for general practice |
| strageticthinking | Strategic Thinking | 21 hours | Strategic Thinking refers to the process of thinking through problems and situations through a big picture lens, considering the implications of various actions, then acting upon the most ideal strategy for overall business success. Good strategic thinkers look at challenges and opportunities analytically and consider them within the context of a company's vision and goals. Whether used by a strategy manager considering how to allocate an investment or a business developer evaluating the potential of expanding into a new market, strategic thinking is a skill that can be learned, practiced, and refined. Strategic thinking gives managers the clarity and edge needed to make better decisions and continuously move their companies in right direction. In this instructor-led, live training, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers. Format of the course - Participants will gain a big-picture understanding of what drives their business and how their role within the organization contributes to the business's goals, vision, and bottom line. The course is interactive and activity-based, with case-studies, team-based tasks and individual presentation and problem-solving making up an important part of the course. |
| LeanIT | Lean IT: Applying the Principles of Lean to IT Operations | 14 hours | When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service). In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT. At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:measure business performance - quantify the return on "innovation" - assess business processes and identify waste - reduce operating costs - improve quality and performance - improve service levels, manage change, and take advantage of emerging technologies - maintain quality and stability over time - make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit Audience Managers and specialists working in an IT Organization Format of the course Part lecture, part discussion, exercises and hands-on practice |
| leanmanagement | Lean Management: Lean Management in Manufacturing | 14 hours | Lean Management is an approach to running an organization. It promotes a long-term view of work and a culture of continuous improvement -- seeking to continuously and systematically achieve small, incremental changes in processes in order to improve efficiency and quality. In this instructor-led, live training, participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: - Determining the root cause of inefficiencies. - Measuring performance. - Realizing the continuous improvement cycle. - Organizing Kaizen events. - Instilling a mindset of Lean thinking across the organization. Format of the course - Part lecture, part discussion, exercises and substantial hands-on practice |
| leandistribution | Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations | 14 hours | Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: - Calculating the true cost of fulfillment - Lowering total costs across the supply chain - Overcoming resistance to change - Cultivating leadership and instilling a mindset of Lean thinking across the organization Audience Managers and professionals responsible for implementing lean principles in distribution, logistics and supply chain operations Format of the course Part lecture, part discussion, exercises and hands-on practice |
| kaizen1 | KAIZEN | 7 hours | KAIZEN is derived from Japanese and means "continuous improvement". It can be used in the workplace as well as in the work process. |
| 5s | Lean5S | 7 hours | There are no specific requirements needed to attend this course. |
| leanS5 | Lean S5 | 7 hours | Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way. This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works Upon completing the training you will: - Understand how 5S works and improve efficiency by 10 to 30% - Be able to indentify sources of waste and improve profitability - Understand the reasons for the five step process and know how to implement it - Have the tools and procedures in order to improve production processes - Develop a concrete plan to introduce 5S to your workplace If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course |
| lean5s | Lean 5S for Non-Manufacturing Purposes | 7 hours | Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way. This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works Upon completing the training you will: - Understand how 5S works and improve efficiency by 10 to 30% - Be able to indentify sources of waste and improve profitability - Understand the reasons for the five step process and know how to implement it - Have the tools and procedures in order to improve processes - Develop a concrete plan to introduce 5S to your workplace If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course |
| ConResBe | Conflict Resolution, Assertiveness and Self Confidence | 14 hours | In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives: - To understand the fundamentals and nuances of conflicts in organizations - To explore key concepts, factors, theories, types, and models in conflict resolution - To discover the personality types, leadership styles supporting negotiation skills - To learn the art of assertiveness and self-confidence - To experiment, experience and practice conflict resolutions |
| tkanm | The Kanban Method (TKP) | 7 hours | Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change? Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it. The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs. If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks. This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever. Learning Outcomes Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.” Who Should Attend This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as: - Senior Management Positions (CxO) - Program and Project Managers - Product Managers, Product Owners and Business Analysts - Scrum Team Members - Scrum Masters, Team Leads and Change Agents - Product & Software Developers & Testers - Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.) - Other roles such as HR and Finance professionals Certification This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility. Upon successful completion of this training, you will receive Certificate of Completion from Lean Kanban University®. Additionally, you will earn a Team Kanban Practitioner® (TKP) credential certificate accompanied by the TKP Badge. Project Management Institute (PMI): 7 PDUs (Professional Development Units). |
| qmsauditor | QMS Auditor / Lead Auditor (ISO 9001) | 21 hours | QMS Auditor / Lead Auditor (ISO 9001) training course explains what a QMS (Quality Management System) needs to accomplish. It also explains the requirements of a successful QMS Audit. These requirements serve as the basis of Continuous Improvement efforts towards improved products and services for the Customer. In this instructor-led, live training, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities. By the end of this training, participants will be able to: - Identify the Requirements for a successful QMS Audit. - Create an Audit Checklist for a sample audit scenario. - Report findings in accordance to ISO 9001 requirements. - Write and grade non-conformity reports and evaluate proposals for corrective action. - Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives. Format of the course - Part lecture, part discussion, exercises and heavy hands-on practice |
| unicorp | University to Industry – preparing for the transition | 7 hours | This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career. Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time. |
| 206 | Customer Services | 14 hours | Introduction Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important. The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business. Objective Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important. This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully. Training Benefits - Identify and meet customer expectations - Communicate effectively with customers - Manage customer perceptions - Deal with different types of customers - Respond effectively to in-person and telephone customer contacts - Write effective emails and letters - Manage stress - Course Discussions and Exercise - Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments |
| advyldshp | Advisory & Leadership Skills | 14 hours | This course is part of the Data Scientist skill set (Domain: Advisory & Leadership). |
| grmcfun | Governance, Risk Management & Compliance (GRC) Fundamentals | 21 hours | Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview: - GRC Basic terms and definitions - Principles of GRC - Core components, practices and activities - Relationship of GRC to other disciplines |
| mrkfct | Market Forecasting | 14 hours | Audience This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting. Description This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data. It uses standard tools like Microsoft Excel or some Open Source programs (notably R project). The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...) |
| changeman | Change Management | 21 hours | Audience: This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business Format of the course A combination of: - Facilitated Discussions - Slide Presentations - Exercises and Case Studies At the end of this course, attendees will be able to: - Explain the basic Change Strategies that underpin the planning for change in an organisation - Understand the use and application of the 9 Change Principles - Construct a Change Plan suitable to their part of the business |
| amlctf | Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) | 14 hours | Audience All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues; Format of the course A combination of: - Facilitated Discussions - Slide Presentations - Case Studies - Examples Course Objectives By the end of this course, delegates will be able to: - Explain how AML and CTF might be prevented - Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them - Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing - Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity - Understand some of the other “hot spots” in Financial Crime |
| compmlro | The Compliance and MLRO Refresher Programme | 7 hours | The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK. The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements. |
| corpgov | Corporate Governance | 7 hours | Audience All staff needing a working knowledge of Corporate Governance for their organisation Format of the course A highly-interactive combination of: - Facilitated Discussions - Slide Presentations - Examples - Exercises - Case Studies |
| coach | Coaching Skills | 7 hours | Audience Staff who need to be fully prepared to deliver high quality Coaching sessions - To individual members of their own staff - To their teams - To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input Format of the course A combination of: - Facilitated Discussions - Delegate Coaching sessions – with full feedback By the end of the course, delegates will be able to: - Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance - Deliver meaningful Coaching Sessions |
| commtm | Communicating and Influencing For Team Members | 14 hours | Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing: - Their colleagues - Their bosses - Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: - Facilitated Discussions - Slide Presentations - Exercises and - Case Studies By the end of the course, delegates will be able to: - Appreciate the need to manage their own behaviour before they can influence others’ behaviour - Understand the strengths and weaknesses of the various communications media available - Manage their internal and external customers and stakeholders |
| handcc | Handling Conflict with Confidence | 14 hours | Audience Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with: - Their colleagues - Their bosses - Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: - Facilitated Discussions - Slide Presentations - Exercises and - Case Studies By the end of the course, delegates will be able to: - Understand conflict and its effect on ourselves and others - Define assertive and non-assertive behaviours - Appreciate the need for self-management before managing others - Develop capability in engaging conflict assertively - Build confidence through demonstrations and practical simulations |
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