Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is crucial for effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Boss” – Team Collaboration Models and Team Self-Organisation
- When people “want to want,” the whole team has the chance to perform well
- The “need” to make independent decisions
- Aiming at one single goal
- Ensuring people desire one thing while being capable of another
- Supporting effective team self-organisation as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication,
- Barriers and noise,
- Feedback,
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and communication styles,
- Colours in communication – the foundation for effective collaboration
Conflict
- Problems and conflicts – characteristics and potential causes,
- The “Conflict Spiral,”
- Effective problem and conflict resolution
Communication with the External Environment
- The communication process,
- Communication planning,
- Information management,
- Communication with the external environment,
- Partnership and collaboration in organisations – the SRMM® model
- Maturity levels of the model - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise that fosters new habits and awareness, a mini-lecture on techniques (knowledge), and practice of new tactics and techniques (skills). Upon closing each session, participants receive supplementary materials related to the topics covered. Practical content is summarised through mini-lectures that provide a theoretical foundation and explain the basic psychological mechanisms experienced by participants during in-room exercises.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
