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 Duration 7 hours

Course Outline

Understanding Self and Others

  • Recognizing that requesting attendance is an imposition of your priorities on others
  • Exploring the factors that drive our behavior
  • Assessing awareness of how our actions impact others and why responses may not always align with expectations

The Process for Managing Meetings

  • Evaluating the necessity of a meeting versus available alternatives
  • Implementing a structured process for meeting management:
    • Developing a meaningful agenda that outlines objectives, topics, and timing
    • Inviting only essential participants
    • Moderating discussions by keeping contributions relevant, adhering to the agenda, and respecting time limits
    • Documenting key outcomes, such as action points rather than just detailed minutes
    • Scheduling follow-up meetings as needed

Attending Meetings

  • Evaluating whether attendance at every invited meeting is necessary
  • Determining criteria for deciding on participation
  • Identifying valid reasons for declining invitations
  • Understanding acceptable conduct during meetings regarding attendees, topics, and timing

Additional Personal Efficiency and Time Management Topics

  • Setting and maintaining personal and professional objectives
  • Work Prioritization
    • Deciding which tasks require immediate attention
    • Strategically ranking activities
  • Managing employee-imposed time: determining if you or your staff are driving the workload
  • Identifying time thieves and strategies to mitigate them:
    • Emails
    • Phone calls
    • Unplanned interruptions
    • Procrastination and displacement activities
    • Other distractions
  • Practicing effective delegation
  • Developing assertiveness skills, including seeking compromises and learning to say 'no' effectively

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