Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive responses
- Evaluating your personal communication style
- Discovering the advantages of assertive dialogue in a professional setting
Building Confidence and Self-Awareness
- Identifying personal impediments to assertive expression
- Challenging restrictive beliefs to strengthen self-assurance
- Understanding emotional triggers and regulating reactions
- Cultivating a mindset rooted in positivity and confidence
Communicating with Confidence
- Mastering the fundamentals of impactful verbal and non-verbal communication
- Practising active listening and formulating probing questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving professional relationships
Understanding Others and Influencing Positively
- Recognizing diverse communication and behavioural preferences
- Tailoring your approach to suit different personality types
- Establishing rapport and building trust
- Applying influence techniques to drive positive results
Managing Difficult Conversations
- Preparing for high-stakes or challenging dialogues
- Addressing conflict with calmness and constructive intent
- Responding to criticism, grievances, or challenging conduct with composure
- Maintaining professionalism while managing emotions under pressure
Practical Assertiveness Skills
- Delivering and receiving constructive feedback effectively
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily interactions
- Engaging in role-plays and exercises based on real-world workplace scenarios
Continuing Professional Development
- Reflecting on personal strengths and areas for growth
- Designing a personalized plan for assertiveness improvement
- Establishing SMART goals for ongoing professional development
- Identifying practical opportunities to integrate new skills into daily work
Requirements
No prior prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
