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 Duration 14 hours

Course Outline

Understanding Ourselves and Others

  • Exploring the drivers behind our behaviour
  • Distinguishing between role-appropriate professional conduct and personal behaviours that may be inappropriate in the workplace
  • Feedback: Gaining insight into how others perceive and interact with us

Communication

  • Strategies for effective interaction with others
  • Analyzing the pros and cons of various communication mediums
  • Defining Effective Communication and learning how to achieve it
  • Applying diverse thinking and learning styles to daily business tasks

Emotional Intelligence

  • Understanding emotions and their impact
  • The critical role of "EQ" compared to the more traditional IQ
  • Davis Goleman's five stages of Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Examining why we behave or react specifically towards colleagues and clients
  • Techniques for building rapport with team members and customers
  • The advantages of establishing "True Rapport" in interpersonal relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Stakeholder Analysis: Identifying and addressing internal and external interests

Dealing with Change

  • The nine fundamental principles of change
  • Navigating emotional responses to organisational shifts
  • Understanding resistance to change and recognising its potential benefits

Requirements

Target Audience

Designed for professionals who require a comprehensive understanding of communication and influence dynamics involving:

  • Colleagues
  • Managers
  • Internal and external clients and stakeholders

Number of participants


Price per participant

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