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Duration 14 hours
Course Outline
Understanding Ourselves and Others
- Exploring the drivers behind our behaviour
- Distinguishing between role-appropriate professional conduct and personal behaviours that may be inappropriate in the workplace
- Feedback: Gaining insight into how others perceive and interact with us
Communication
- Strategies for effective interaction with others
- Analyzing the pros and cons of various communication mediums
- Defining Effective Communication and learning how to achieve it
- Applying diverse thinking and learning styles to daily business tasks
Emotional Intelligence
- Understanding emotions and their impact
- The critical role of "EQ" compared to the more traditional IQ
- Davis Goleman's five stages of Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Examining why we behave or react specifically towards colleagues and clients
- Techniques for building rapport with team members and customers
- The advantages of establishing "True Rapport" in interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Stakeholder Analysis: Identifying and addressing internal and external interests
Dealing with Change
- The nine fundamental principles of change
- Navigating emotional responses to organisational shifts
- Understanding resistance to change and recognising its potential benefits
Requirements
Target Audience
Designed for professionals who require a comprehensive understanding of communication and influence dynamics involving:
- Colleagues
- Managers
- Internal and external clients and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.