Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Foundation Tools
- Defining clear communication objectives
- Establishing a shared understanding of roles
- Clarifying the most effective requirements and processes to achieve communication outcomes
- Identifying and leveraging common ground for successful interactions
- Team Exercise
The Communication Process
- Understanding the stages of communication
- Preparing the message
- Tailoring the message to the audience
- Delivering the message effectively
- Recognizing barriers to communication
- Communication Exercise - Case Studies
Communication Skills
- Exercise in choice and control
- Applying Emotional Intelligence
- The Four Key Components
- Building Trust
- Establishing Rapport
- Outcome-Oriented Thinking
- Active Listening for understanding
- Expressing ideas without provoking
- Asking questions for specifics
- Summarizing key points
Influencing
- Expanding your skill set
- Applying an Influencing Framework
- Following effective guidelines
- Understanding Personal Needs and Motivations
- Developing an Influencing Strategy
- Influencing Exercise - Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating non-defensively
- Communicating Exercise - Real Plays
- Facilitating Team Communications
- Addressing challenging behaviors
- Team Exercise - Navigating Difficult Situations
Summary and Action Plans
- Reflecting on lessons learned and formulating plans for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive