Negotiation Skills Training Course
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.
Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
Course Outline
- What is my personal negotiating style?
- understanding your individual style and its impact in negotiations
- Competitive or cooperative?
- knowing the right approach to adopt
- The need for creativity and flexibility
- seeking alternatives and solving problems
- Expectation management
- how to manage the pre-negotiation and opening stages
- Non-verbal communication
- using body language to reinforce what we say
- The importance of preparation
- what you need to do before the negotiation commences
- Shifting the balance of power
- identifying the strengths and weaknesses of both parties
- Goals and objectives
- what does good look like and what is unacceptable?
- Looking beyond demands to interests and concerns
- find out what lies behind demands and what really matters to the other party
- Identifying variables
- what can we conceed at the lowest cost to us and what do we want to get in return?
- Making and justifying proposals
- positioning and demonstrating value in their terms
- How to respond to proposals
- explaining why it's unacceptable and making counter proposals
- Use of questions
- using conditional questions to test solutions without making firm commitments
- The bargaining process
- trading concessions to achieve win/win outcomes
- Dealing with deadlock
- tools to help you navigate around impasses
- Responding to price challenges
- how to defend your position
- Securing the deal
- summarising and closing to avoid costly misunderstandings
Requirements
Due to the high number of exercises in this course, it requires a minimum of four delegates and two trainers.
Open Training Courses require 5+ participants.
Negotiation Skills Training Course - Booking
Negotiation Skills Training Course - Enquiry
Negotiation Skills - Consultancy Enquiry
Testimonials (2)
Let's Trainee to share case& play role.
Dalailuck - Babcock Power (Thailand)
Course - Negotiation Skills
SAMART Goal and Negotiation Concept
Withaya - Babcock Power (Thailand)
Course - Negotiation Skills
Upcoming Courses
Related Courses
Workshop: Boost your productivity with this new method!
7 HoursThis 1-1 live training (online) in Malaysia is aimed at everyone who wish to get more structure and productivity in their job.
By the end of this training, participants will be able to:
- Get more in life.
- Control their time.
- Get their focus back.
- Plan their week effectively.
- Know how to deal with stress.
Meditation 101: Mindfulness Meditation
14 HoursThis instructor-led, live training in Malaysia (online or onsite) is aimed at organizational teams who wish to apply mindfulness meditation to achieve personal and professional development and improvement.
By the end of this training, participants will be able to:
- Understand the basics of meditation and mindfulness practice.
- Reduce stress and increase clarity, calm, contentment, and compassion.
- Focus mind and better connect with others.
- Cultivate mindful awareness in the present moment.
- Manage mental and physical pain.
- Lead a healthier and happier life.
Mindfulness Workshop
14 HoursThis instructor-led, live workshop in Malaysia (online or onsite) is aimed at people who wish to study mindfulness to achieve intense personal and professional development and improvement.
By the end of this training, participants will be able to:
- Understand the principles of mindfulness.
- Cultivate positive mental health.
- Grow in self-awareness, self-discipline, social-awareness and social effectiveness.
- Make wise decisions in times of stress or crisis.
- Lead a happier and healthier life.
Mindfulness Workshop: Mastering Assertive Communication and Active Listening
14 HoursThis instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level professionals who wish to have a toolkit of mindfulness and communication strategies to navigate diverse communication challenges and build stronger, more positive relationships.
By the end of this training, participants will be able to:
- Learn and practice mindfulness techniques to enhance self-awareness, emotional regulation, and stress management.
- Understand the principles of assertive communication and develop the ability to express oneself confidently and respectfully.
- Apply mindfulness and communication skills in various real-life contexts, both personal and professional.
Stress Management and Prevention
7 HoursA one day course on Stress Managment and Prevention
Personal Efficiency and Managing Meetings
7 HoursAudience
Managers, Team Leaders and staff members who feel that:
- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
Hosting Online Meetings
7 HoursThis instructor-led, live training in Malaysia (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms.
By the end of this training, participants will be able to:
- Learn how to facilitate online meetings for remote participants effectively.
- Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
- Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
- Keep participants engaged by stimulating online conversations.
- Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
Communicating and Influencing - For Managers and Team Leaders
14 HoursAudience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
Leadership 101
7 HoursThis course aims to inspire trainees to become leaders by showing what makes or breaks a leader.
Strategic Development: Thinking, Planning, Management and Leadership
35 HoursOverview
This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.
The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.
Learning Objectives
After attending this course, delegates will be able to:
- Describe the main problems that are faced by an organisation;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management
Who Should Attend
- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
Advisory & Leadership Skills
14 HoursThis course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
DZM – delegowanie zadań i motywowanie pracowników
14 HoursLeadership in the new economy
21 HoursAt the end of the course, the participants should be able to:
- Acquire an understanding of self-mastery as a foundation for inspiring leaders
- Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture
- Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools
Methodology:
- Lecture
- Workshops
- Video showing
- Role playing