Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Module 1: Self-Awareness and Understanding Others
- Factors that drive our behavioral patterns
- Distinguishing between acceptable business conduct and behaviors that do not align with professional standards
- Receiving and interpreting feedback: understanding how others perceive and interact with us
Module 2: Communication Skills
- Mechanisms of interpersonal communication
- Assessing the benefits and limitations of various communication mediums
- Defining effective communication and strategies to achieve it
- Applying individual thinking and learning styles to daily work tasks
Module 3: Emotional Intelligence
- The impact of emotions on outcomes
- The significance of EQ compared to traditional IQ metrics
- Dan Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- The step-by-step process of delegating tasks
Module 5: Transactional Analysis
- Analyzing why we react in specific ways toward colleagues and clients
- Strategies for building rapport with team members and stakeholders
- The value of genuine connection in professional relationships
Module 6: Stakeholder Management
- Meeting the expectations of various parties
- Conducting stakeholder analysis for both internal and external groups
Module 7: Managing Change
- Key principles for navigating organizational change
- Emotional responses to change
- Understanding resistance to change and identifying potential benefits within that resistance
Module 8: Conflict Management
- Identifying root causes of workplace conflict
- Stages of conflict resolution:
- Analyzing the nature of the conflict
- Understanding the positions of all involved parties
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict-Handling Modes
- Bridging differences to reach consensus
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
