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Course Outline

Introduction

Comprehending Quality, Quality Systems, and QMS (Quality Management System) Audits

Exploring the Interconnection Between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles

Strategizing QMS Audits based on Inputs from Senior Management and Lead Technical Personnel

Developing a QMS Audit Checklist to Record Conformance and Non-Conformance Details

Compiling a QMS Audit Report

Understanding the Ongoing Cycle of Continuous Improvement

Reviewing ISO 9001 Certification Requirements

Presenting to Senior Management

Closing Remarks

Requirements

  • Familiarity with Continuous Improvement strategies aimed at Customer Satisfaction.
  • Knowledge of Business Process Improvement.
  • A general understanding of Quality Systems and the improvement of Quality Management Systems.
  • Practical experience with Continuous Improvement Processes and Performance Metrics.

Audience

  • Auditors currently involved or preparing to engage in QMS Audits.
  • Consultants and Managers responsible for Quality Programs.
  • Professionals who need to collaborate effectively with QMS Auditors.
 21 Hours

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