KAIZEN Training Course

Concepts

• The value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and Suggestion Systems
• Kaizen and Competition
• Process-Oriented Management versus Outcome-Oriented Management

East-West Comparison

• Kaizen and Innovation
• Kaizen and Measurement

From Total Quality Control to Kaizen

• Quality Control – Quality of Management
• Quality Control Methods: Japanese versus Western Approaches
• Adhering to the PDCA Cycle
• Grassroots Kaizen

Practical Application

• Management-Led Kaizen
• Kaizen Deployment
• Team-Led Kaizen
• Individual-Led Kaizen

Management

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance

Problem-Solving Approaches

• Problems in Management
• Kaizen Activities and Labour Relations
• Labour Relations: Adversary or Ally?
• Commitment from Senior Management

Transforming Corporate Culture

• Customers: The Ultimate Judge of Quality
• Supplier Relationships Transforming Corporate Culture: Challenges faced by the West.

Case Studies