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 Duration 7 hours

Course Outline

Concepts

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented vs. Results-Oriented Management

Eastern vs. Western Perspectives

  • Kaizen and Innovation
  • Kaizen and Metrics

Kaizen from the Perspective of Total Quality Control

  • Quality Control — Managing the Quality of People
  • Quality Control Methods: A Comparison Between Japan and the West
  • Adhering to the PDCA Cycle
  • Kaizen at the Grassroots Level

Practical Applications

  • Management-Led Kaizen
  • Implementing Kaizen
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methods

  • Challenges in Management
  • Kaizen Activities and Labour Relations
  • Labour Relations: Adversaries or Allies
  • The Commitment of Senior Management

Transforming Corporate Culture

  • Customers: The Ultimate Arbiters of Quality
  • Supplier Relations and Corporate Culture: Challenges Facing the West

Case Study Analysis

Requirements

None.

Number of participants


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