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Course Outline

Introduction to AIOps

  • Understanding what AIOps is and its significance
  • Comparing traditional monitoring with AIOps-driven observability
  • Exploring AIOps architecture and essential components

Collecting and Normalizing Operational Data

  • Types of observability data: metrics, logs, and traces
  • Ingesting data from diverse sources (servers, containers, cloud environments)
  • Utilizing agents and exporters (such as Prometheus, Beats, and Fluentd)

Data Correlation and Anomaly Detection

  • Time series correlation and statistical methods
  • Applying ML models for anomaly detection
  • Detecting incidents across distributed systems

Alerting and Noise Reduction

  • Designing intelligent alert rules and thresholds
  • Techniques for suppression, deduplication, and alert grouping
  • Integrating with tools like Alertmanager, Slack, PagerDuty, or Opsgenie

Root Cause Analysis and Visualization

  • Using dashboards to visualize metrics and identify trends
  • Exploring events and timelines to support RCA (Root Cause Analysis)
  • Tracing issues across layers using distributed tracing tools

Automation and Remediation

  • Triggering automated scripts or workflows from incidents
  • Integrating with ITSM systems (such as ServiceNow and Jira)
  • Practical use cases: self-healing, scaling, and traffic rerouting

Open Source and Commercial AIOps Platforms

  • Overview of tools: Prometheus, Grafana, ELK, Moogsoft, Dynatrace
  • Criteria for evaluating and selecting an AIOps platform
  • Demo and hands-on practice with a selected stack

Summary and Next Steps

Requirements

  • A solid understanding of IT operations and system monitoring concepts
  • Practical experience with monitoring tools or dashboards
  • Familiarity with fundamental log and metric formats

Audience

  • Operations teams managing infrastructure and applications
  • Site Reliability Engineers (SREs)
  • IT monitoring and observability teams
 14 Hours

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