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Course Outline

Understanding Artificial Intelligence (AI)

  • Defining AI: A look at its history and evolution
  • How AI operates: The role of data, algorithms, and learning models
  • Categories of AI: Narrow vs general, generative AI, and machine learning

AI in Everyday Life and Business

  • Common examples of AI integrated into daily routines
  • Sectors of business significantly transformed by AI
  • Clarifying myths and establishing facts about AI in the workplace

AI Applications Across Departments

  • Sales and Customer Service: Lead qualification, chatbots, and sales forecasting
  • Marketing: Content creation, campaign analysis, and trend identification
  • Finance: Invoice processing automation, fraud detection, and financial forecasting
  • HR: Candidate screening and insights into employee engagement
  • Administration and Operations: Document control and task automation

Getting Started with AI Tools

  • An overview of platforms such as ChatGPT, Copilot, Gemini, Claude, and others
  • Utilizing AI for drafting emails, reports, and presentations
  • Leveraging AI for scheduling, summarization, and translation tasks

Hands-On Practice: AI in Action

  • Drafting and refining text using AI assistance
  • Generating reports and analyzing fundamental data sets
  • Automating repetitive administrative duties

Challenges and Ethical Considerations

  • Understanding AI limitations: Addressing bias, hallucination, and dependency
  • Navigating data privacy, confidentiality, and compliance requirements
  • Strategies for responsible AI usage in professional settings

Next Steps: Cultivating an AI-Friendly Environment

  • Adopting a mindset conducive to AI integration
  • Fostering experimentation and digital curiosity among teams
  • Resources available for ongoing AI education

Summary and Action Plan

  • Recap of core concepts and key takeaways
  • Pinpointing AI opportunities within your specific department
  • Developing a personal action plan: "What tasks can I automate or enhance with AI?"

Requirements

  • No existing knowledge of AI or programming is necessary

Target Audience

  • Staff from administrative, sales, finance, marketing, HR, and other functional areas
  • Managers and team leaders interested in adopting AI solutions
  • Support and back-office personnel
 7 Hours

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