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Course Outline
Introduction to Conversational AI
- The history and evolution of voice assistants.
- Key components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS).
- An overview of major platforms: Alexa, Google Assistant, and Rasa.
Designing Voice Interfaces
- Core principles of conversational user experience (UX).
- Intent modeling and entity extraction techniques.
- Tools for voice design and flowcharting.
Developing with Dialogflow and Alexa
- Dialogflow agents, intents, and webhook fulfillment.
- Alexa Skills: managing intents, slots, voice models, and endpoint integration.
- Handling multi-turn conversations and session management.
Building Voice Assistants with Rasa
- Understanding Rasa architecture: NLU, Core, and Actions.
- Configuring training data and domain settings.
- Implementing custom actions, forms, and contextual dialogues.
Integrating Voice Assistants
- Connecting APIs and webhook backend services.
- Linking with CRMs, databases, and external applications.
- Utilizing voice assistants in web apps, IoT devices, and mobile platforms.
Testing, Deployment, and Optimization
- Using simulators and creating test cases for voice interactions.
- Monitoring usage metrics and debugging conversational issues.
- Deploying to Google Assistant, Alexa devices, or private platforms.
Security, Compliance, and Scalability
- Implementing user authentication and authorization for assistants.
- Addressing data privacy, GDPR requirements, and maintaining audit trails.
- Utilizing version control and CI/CD pipelines for voice applications.
Summary and Next Steps
Requirements
- A solid understanding of RESTful APIs and JSON.
- Hands-on experience with at least one programming language, such as Python or JavaScript.
- Familiarity with the fundamental concepts of natural language processing.
Audience
- Software developers.
- UX designers specializing in voice-based interfaces.
- Teams focused on building virtual assistants for conversational AI.
21 Hours