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Course Outline

Introduction to Conversational AI

  • The history and evolution of voice assistants.
  • Key components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS).
  • An overview of major platforms: Alexa, Google Assistant, and Rasa.

Designing Voice Interfaces

  • Core principles of conversational user experience (UX).
  • Intent modeling and entity extraction techniques.
  • Tools for voice design and flowcharting.

Developing with Dialogflow and Alexa

  • Dialogflow agents, intents, and webhook fulfillment.
  • Alexa Skills: managing intents, slots, voice models, and endpoint integration.
  • Handling multi-turn conversations and session management.

Building Voice Assistants with Rasa

  • Understanding Rasa architecture: NLU, Core, and Actions.
  • Configuring training data and domain settings.
  • Implementing custom actions, forms, and contextual dialogues.

Integrating Voice Assistants

  • Connecting APIs and webhook backend services.
  • Linking with CRMs, databases, and external applications.
  • Utilizing voice assistants in web apps, IoT devices, and mobile platforms.

Testing, Deployment, and Optimization

  • Using simulators and creating test cases for voice interactions.
  • Monitoring usage metrics and debugging conversational issues.
  • Deploying to Google Assistant, Alexa devices, or private platforms.

Security, Compliance, and Scalability

  • Implementing user authentication and authorization for assistants.
  • Addressing data privacy, GDPR requirements, and maintaining audit trails.
  • Utilizing version control and CI/CD pipelines for voice applications.

Summary and Next Steps

Requirements

  • A solid understanding of RESTful APIs and JSON.
  • Hands-on experience with at least one programming language, such as Python or JavaScript.
  • Familiarity with the fundamental concepts of natural language processing.

Audience

  • Software developers.
  • UX designers specializing in voice-based interfaces.
  • Teams focused on building virtual assistants for conversational AI.
 21 Hours

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