Business Process Management Training Course

Introduction

• The Evolution of Process Management
• Adopting a Process-Oriented Perspective
• Core Principles of Process Management
• Analytical and Design Approaches to Process Modelling
• The Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The Value Proposition of BPM
• The Global BPM Community
• The Case for Automating BPM
• SOA Reference Architecture Topology
• Market Overview: Positioning of BPM Vendors and Tools

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for Selecting a BPMS
• Collaborative IT-Business Synergy: Matching Technology to Business Needs
• Implementing a Development Model
• Systematic Overview of BPM
• Essential Terminology and Concepts

Understanding Basic Concepts and Architecture

• Modelling Processes
• Conducting Process Analysis
• Designing Processes
• BPMS Structure and Core Components
• Strategic Planning for Enterprise Process Management
• Defining Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Historical Context: Data/Functions vs. Objects & Services
• Future Trends: Core Business Logic vs. Process Control
• Architectural Design Implications
• Strategic Alignment Between Business and IT
• The Importance of Business Stewardship
• The Function of Business Rule Analysts

Modelling a Process with BPMN

• The Strategic Value of BPMN
• Composability and Fundamental Services
• Embracing an Incremental, Iterative Approach
• The Rationale for Driving Projects via Use Cases
• Declaring Message Properties
• Utilising Correlation Sets
• Developing Complex Parallel Activity Execution
• Designing for Concurrency
• Vendor Implementations of BPMN
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining System Events
• Configuring Timeouts
• Managing Faults
• Exception Handling Mechanisms
• Compensation Management Strategies

Business Rules

• Drivers for Adopting Business Rules
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles in Business and IT
• Maintaining Business Focus in Rule Definition
• Determining When a BR Approach is Suitable
• Scope Definition for BR Projects
• Core Components of a BR Project Plan
• The Strategic Role of BR Pilots
• Extracting Business Rules from Code

BPM as an SOA Enabler: Key Components

• Application Frontends
• Core Services
• The Strategic Advantage of an ESB
• Leveraging Repositories
• Enhancing Business Agility
• The BPM Governance Board
• Distribution of Technical White Papers

Controlling & Measuring Improvement Processes

• Repository Administration
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Metrics in the Context of Organisational Performance
• Characteristics of Effective Metrics
• Measurement and Management Hierarchy
• Process Management Beyond Simple Metrics
• Integrating Metrics into Processes: Management Roles
• Key Management Questions to Address
• Common Pitfalls in Process Management Initiatives

Architecture of a BPM System

• EAI and B2B Considerations
• System Topology and Scalability
• Design Tooling
• Deployment Tooling
• Monitoring and Administration
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Integration
• Database Support
• Business Activity Monitoring (BAM)
• Human Workflow Solutions