Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. It explores delegating end-to-end tasks to agents, constructing the personalisation stack (Rules, AGENTS.md, Skills, MCP, Agents), linking and creating MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The content is tool-agnostic and builds upon the Foundations course.

This two-day course offers an introduction to AI-assisted software development, designed for beginners, including those with minimal or no coding background. Participants will learn how these tools operate, how to guide them using prompts, and how to apply them to everyday tasks such as building a small project from the ground up, working within an existing codebase, and evaluating the output. The content is tool-agnostic and relevant to platforms like Cursor, Claude Code, Copilot, and others. This course serves as a precursor to the 'Agentic AI Development: Advanced Workflows' programme.

This two-part training programme is tailored for software delivery teams aiming to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Malaysia enables professionals to utilize the tool for data analysis and BI tasks. It explores exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers who wish to utilise Claude AI for processing large volumes of data, synthesising information, and automating research tasks.

Upon completion of this training, participants will be able to:

• Utilise Claude AI for literature reviews and research synthesis.
• Summarise reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Malaysia (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond simple code completion; it is a terminal-native development agent capable of analysing your codebase, planning multi-step modifications, executing tests, and delivering working outcomes from a single directive. This one-day workshop offers participants structured, hands-on learning: setting up Claude Code for real-world projects, crafting delegations that yield review-ready outputs, leveraging CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led live training in Malaysia is tailored for intermediate-level developers who aim to progress a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively via a CLAUDE.md file.
• Scaffold an application and integrate data sources along with a CMS.
• Develop tests and perform quality assurance using subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This instructor-led, live training in Malaysia (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led live training in Malaysia (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.