Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. It explores delegating end-to-end tasks to agents, constructing the personalisation stack (Rules, AGENTS.md, Skills, MCP, Agents), linking and creating MCP servers, executing agents in parallel, and implementing a structured agentic workflow. The content is tool-agnostic and builds upon the Foundations course.

This two-day course serves as a beginner-friendly entry point into AI-assisted software development, designed specifically for individuals with little to no coding background. The curriculum explores the underlying mechanics of these tools, teaches how to guide them effectively through prompt engineering, and demonstrates practical applications for common scenarios—such as creating a small project from the ground up, contributing to an existing codebase, and conducting thorough code reviews. The instruction remains tool-agnostic, ensuring the skills are transferable across platforms like Cursor, Claude Code, and Copilot. This course is a prerequisite for the more advanced Agentic AI Development: Advanced Workflows program.

This two-part training programme is designed for software delivery teams seeking to incorporate AI-assisted engineering workflows into their daily activities using Claude Code.

Modern browser agents can process web content, benchmark vendors, and automate form-filling processes for users. This one-day course delves into the functionalities of ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet. It focuses on identifying optimal use cases while highlighting potential risks, such as malicious hidden instructions within web pages. Participants will practically apply these tools by delegating two tasks, verifying the accuracy of the results, and formulating team-specific operational rules.

This live, instructor-led training in Malaysia is designed for specialist users, assistants, and researchers aiming to entrust repetitive web-based workflows to AI agents.

By the end of the session, participants will be able to:

• Understand the operational logic of browser agents, including how they read pages, execute clicks, and complete forms.
• Compare and classify the distinct features of ChatGPT Agent, Atlas, Claude in Chrome, and Perplexity Comet.
• Select appropriate tasks for automation, such as data research, vendor comparison, and administrative form work.
• Develop precise task instructions that clearly define goals, constraints, and required approval points.
• Recognize and mitigate security risks, specifically those arising from hidden instructions embedded in web content.
• Establish comprehensive rules for the safe and effective use of these tools within the team.

Course Format

• Duration: 1 day (7 hours)
• Interactive instruction featuring a professional trainer, collaborative discussions, and hands-on exercises tailored to participants' specific use cases.
• Outcome: By the end of Day 1, each participant will have delegated two tasks to a browser agent, verified the results, and defined team-level usage protocols.

Customization Options

• For inquiries regarding customized training packages, please reach out to us to arrange details.

This live, instructor-led course in Malaysia is designed for mid-level developers who want to design, construct, and test AI agents using the Claude API and Agent SDK.

After completing this training, participants will be equipped to:

• Leverage the Messages API, including system prompts, structured outputs, and streaming
• Establish tools and execute reliable tool-use loops
• Integrate agents with external systems via MCP servers
• Develop and run agents using the Claude Agent SDK, addressing permissions and subagents
• Minimize costs and latency by employing prompt caching and optimized context handling
• Test, log, and oversee agent behavior using a small evaluation dataset

This instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Malaysia enables professionals to utilize the tool for data analysis and BI tasks. It explores exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers who wish to utilise Claude AI for processing large volumes of data, synthesising information, and automating research tasks.

Upon completion of this training, participants will be able to:

• Utilise Claude AI for literature reviews and research synthesis.
• Summarise reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This live, instructor-guided training in Malaysia, available in online or onsite formats, is tailored for beginner-level professionals looking to incorporate Claude AI into their daily routines to enhance efficiency and automate tasks.

By the conclusion of the training, participants will possess the ability to:

• Utilize Claude AI for automating recurring tasks and refining workflow structures.
• Elevate personal and team productivity levels through AI-driven automation.
• Integrate Claude AI with established business tools and digital platforms.
• Improve AI-supported decision-making and task management strategies.

This live, instructor-led course in Malaysia is designed for intermediate to advanced developers and tech leads aiming to configure and scale Claude Code for dependable team adoption.

By the conclusion of this training, participants will be able to:

• Structure CLAUDE.md files, settings, and permissions for repositories and teams
• Create custom subagents with focused roles and tool access
• Write hooks that automatically enforce formatting, tests, and safety rules
• Package recurring workflows as Skills, slash commands, and plugins
• Connect Claude Code to external systems through MCP servers
• Run Claude Code non-interactively in scripts and CI pipelines, and critically review its output

This instructor-led, live training in Malaysia is targeted at business professionals who wish to build simple internal tools and prototypes.

By the end of the session, participants will be able to:

• Clearly describe a small tool for AI to build
• Create a working prototype with Lovable
• Use Claude Code for simple helper tools with guidance
• Determine when a prototype requires developer support

This live, instructor-led training in Malaysia is designed for knowledge workers and managers looking to entrust complete tasks to Claude.

Upon completion, participants will be able to:

• Understand the autonomous capabilities of Claude Cowork
• Delegate tasks related to research, documents, and files
• Plan, review, and refine the work that has been delegated
• Understand operational limits and best practices for safe usage

Instead of responding to individual prompts, Claude Cowork manages comprehensive workflows such as research, document creation, and file management. This course instructs learners on drafting effective assignments, verifying execution plans, and assessing final deliverables. Participants will delegate three practical tasks and configure an automated scheduled task.

This live, instructor-led training in Malaysia is tailored for knowledge workers, administrative assistants, and project or department leads who aim to transition from step-by-step conversations to full task delegation within Claude.

Upon completion, participants will be able to:

• Differentiate between chat interactions and delegated work within Cowork
• Define assignments by specifying goals, materials, constraints, and acceptance criteria
• Create documents, spreadsheets, and presentations from designated folders
• Oversee the entire research process, from initial questions to the completed report
• Utilize plugins, skills, and connectors within Cowork
• Implement approval checkpoints, backup strategies, and secure folder access

Course Format

• Duration: 1 day (7 hours)
• Interactive training with a trainer, including discussions and hands-on exercises based on participants' use cases
• Day 1 Outcome: Each participant will have delegated three real tasks to Cowork, reviewed the outputs, and set up a scheduled task.

Customization Options

• To request a customized version of this training, please contact us for arrangements.