Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Malaysia (online or onsite) is designed for participants at beginner to intermediate levels who aim to tackle routine workplace problems using gamification techniques.

Upon completion of this training, participants will be able to:

• Grasp the core principles of Design Thinking and how they apply to problem-solving.
• Utilise gamification techniques to boost engagement and drive innovation.
• Create creative and practical solutions for common workplace issues.
• Collaborate effectively across teams to execute problem-solving strategies.
• Apply iterative methods to refine solutions through feedback and experimentation.

Design Thinking is a human-centred methodology that solves problems through empathy, definition, ideation, prototyping, and testing. By concentrating on the first two stages—Empathize and Define—teams can gain a deeper understanding of their internal clients and accurately identify the correct problems to address.

This instructor-led live training, available online or onsite, is designed for beginner to intermediate teams and leaders who want to strengthen their connection with internal clients, reduce resistance to change, and enhance operational efficiency through practical, collaborative methods.

Upon completing this training, participants will be able to:

• Utilise active listening and interviewing techniques to gather meaningful insights about internal clients.
• Create empathy maps to capture user needs and pain points.
• Distinguish between actual root problems and perceived issues using tools such as the 5 Whys and problem trees.
• Draft clear, actionable problem statements (POVs) to guide solution development.

Format of the Course

• Interactive lectures and discussions.
• Practical, hands-on exercises and role-plays.
• Group workshops and plenary feedback sessions.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

In this instructor-led, live workshop training in Malaysia (online or onsite), participants will learn how to apply the five stages of Design Thinking to gain a deeper understanding of the problems faced by end-users of a product or service, and subsequently develop the most effective strategies to resolve them.

By the end of this training, participants will be able to:

• Apply creative strategies to align customer needs with technologically feasible solutions.
• Develop a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Malaysia (online or onsite) targets beginner to intermediate professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This live, instructor-led training in Malaysia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five key stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex world, we often encounter challenges that require specialised approaches. Design Thinking offers a framework to address these complex issues. By mastering design thinking, you can handle complicated problems more effectively, communicate with greater clarity, persuade more efficiently, improve business outcomes, and enhance both organisational and personal performance and behaviour.

• How DT works: learn from people and problems, identify patterns, design a model (accounting for model drift), test the model, evaluate it, and re-engineer as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, and business model innovation.
• Application of DT: fostering a design mindset, driving disruptive innovation, adopting an iterative approach, using agile estimation techniques, applying critical thinking and problem-solving skills, promoting teamwork, building leadership readiness, enhancing communication skills, staying tech-savvy, thinking forward, developing intercultural and ethical competency, boosting emotional intelligence, self-awareness, negotiating skills, and conflict resolution abilities.

Objectives:

• To understand the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models in DT.
• To experiment with, experience, and practice DT.

Delivery:

This is a 1-day (4-hour) training course, structured as follows:

• Lectures (40% - presenting theories, concepts, models, and facilitating interactions),
• Group exercises (30% - focusing on group dynamics, games, discussions, and mock conflict resolution),
• Individual activities (15% - writing, designing, and peer discussions),
• Other activities (15% - videos and reading materials).

Note: Due to the interactive nature of this course, there is a minimum group size of 3 participants.