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Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context
  • Key components: tools, literacy, data, and ethics
  • Digital capability frameworks and maturity models

Public Sector Use Cases

  • Illustrations of digital intelligence in policymaking and service delivery
  • Case studies spanning health, transportation, education, and finance
  • Key success factors and common challenges

Tools for Data Access and Visualization

  • Utilizing dashboards to explore and present data effectively
  • Navigating government open data portals
  • Overview of common data visualization tools: Power BI, Tableau, Excel

From Data to Insight

  • Converting raw data into actionable decisions
  • Understanding indicators, KPIs, and performance reporting
  • Identifying bias, gaps, and uncertainty within data sets

Communicating with Digital Intelligence

  • Storytelling with evidence and data
  • Supporting senior decision-makers and key stakeholders
  • Ethical application of visualizations and digital narratives

Planning for Digital Maturity

  • Evaluating your current digital capabilities
  • Establishing goals for data literacy and tool adoption
  • Strategies for internal collaboration and upskilling

Summary and Next Steps

Requirements

  • A general familiarity with public sector information systems
  • A basic understanding of digital tools and data management practices
  • Professional experience in roles involving program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector professionals who utilize data to inform decision-making
 7 Hours

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