Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a contemporary ERP solution designed to streamline end-to-end business operations, encompassing inventory and warehouse management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC facilitates efficient warehouse processes, license plating, and enterprise-wide operational automation.

This instructor-led live training, available either online or onsite, is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimise warehouse management within Dynamics 365 Business Central. The curriculum emphasises best practices, the use of mobile devices, and robust integration workflows.

Upon completion of this training, participants will be equipped to:

• Configure and oversee warehouse operations within Dynamics 365 Business Central.
• Utilise Warehouse Insight for the real-time mobile execution of warehouse tasks.
• Implement license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control measures into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Malaysia (online or onsite) is designed for business analysts seeking to optimise marketing and sales processes with Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Utilise various modules within Microsoft Dynamics 365 to manage workflow processes.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other elements.
• Automate business processes through Microsoft Flow integration.

This instructor-led, live training in Malaysia (online or onsite) is designed for intermediate-level business analysts seeking to drive continuous business process improvement and system enhancements within their organisations.

Upon completion of this training, participants will be able to:

• Develop a thorough understanding of Dynamics 365.
• Set up, configure, and manage various Dynamics 365 components.
• Analyze current business processes and recommend optimisations using Dynamics 365 functionalities.
• Handle migrations and updates within the Dynamics 365 environment.

This instructor-led, live training in Malaysia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Malaysia (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, enhance report generation, and maximise the utilisation of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports with efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led, live training in Malaysia (online or onsite) is tailored for participants at the beginner to intermediate levels who aim to gain a thorough understanding of Dynamics 365 Sales and effectively utilise the platform to optimise their sales operations.

Upon completion of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Apply data and analytics to inform and drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a robust solution for handling customer support, service operations, and omnichannel engagement.

This instructor-led live training, available online or onsite, is tailored for intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools like chat, SMS, and agent workspace.
• Create personalised customer experiences through surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Ample exercises and practice opportunities.
• Hands-on implementation in a live-lab environment.

Course Customisation Options

• To request customised training for this course, please get in touch with us to arrange.

This instructor-led live training in Malaysia (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to utilise Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Malaysia (online or onsite) is designed for beginner to intermediate participants who wish to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and enhance customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customise and configure the module to meet specific business requirements.
• Utilise insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.