Emotional Intelligence (EQ) Training Course
Emotional Intelligence (EI), often referred to as Emotional Quotient (EQ), is the essential capacity to recognise, comprehend, and regulate emotions within oneself and others. Developing EQ among team members substantially boosts workplace efficiency, communication, leadership capabilities, and interpersonal connections.
This instructor-led, live training (offered both online and onsite) is tailored for teams aiming to assess, manage, and evaluate individual and collective emotional intelligence.
Upon completion of this training, participants will be able to:
- Assess individual EQ to optimise interactions with colleagues.
- Interpret the emotions and behavioural styles of others to enhance team relationships.
- Utilise emotional intelligence to cultivate a positive and productive work environment.
- Apply emotional intelligence strategies to effectively manage change and resolve conflicts.
Course Format
- Interactive lectures and group discussions.
- Extensive practical exercises and role-playing scenarios.
- Hands-on implementation within a live-lab environment.
Course Customisation Options
- To request a bespoke version of this training tailored to your organisation's specific requirements, please contact us to arrange a consultation.
Course Outline
Introduction
Overview of Emotional Intelligence
- Core components of Emotional Intelligence
- Strategies for developing key competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: Measuring your personal EQ
- Understanding communication styles
- Techniques for effective self-regulation
- Creating a personalised action plan to elevate your EQ
Reading and Interpreting Others' Emotions
- Practising empathy and active listening
- Decoding non-verbal communication cues
- Navigating sensitive interpersonal situations
Developing Emotional Intelligence in Teams
- Defining the ideal team player
- Characteristics of high-performing teams
- Best practices for giving and receiving constructive feedback
- Assessing team dynamics: The Team EQ checklist
Collaborating Effectively Within Teams
- Establishing shared goals and vision
- Understanding the DISC behavioural styles
- Assessing your own behavioural style and preferred collaboration style
- Fostering active participation and collaboration
Applying Emotional Intelligence in Difficult Situations
- Leading through change management
- Resolving conflict within the team
- Understanding the equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others: Motivating, inspiring, encouraging, and evaluating
- Managing professional relationships with colleagues
- Building collective team emotional resilience
Summary and Conclusion
Requirements
- Experience working within a team structure in an organisational setting.
Target Audience
- Teams at all levels across an organisation.
- Cross-functional project teams.
Open Training Courses require 5+ participants.
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Testimonials (3)
His teaching methods.
Rodney Wangalia
Course - Emotional Intelligence (EQ)
It was very informative.
Christopher
Course - Emotional Intelligence (EQ)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
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