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Course Outline

Module 1: Introduction to Microsoft Teams and its Architecture

  • Key Teams components and associated services
  • Teams structural design and dependencies
  • Role-based access control and administrative responsibilities

Module 2: Administering Teams Collaboration Features

  • Creating and managing teams, channels, and chats
  • Setting up meeting policies and user experiences
  • Managing apps, integrations, and lifecycle processes

Module 3: Teams Phone and Voice Infrastructure

  • Fundamentals and architecture of Teams Phone
  • Configuring calling plans and direct routing
  • Managing devices, dial plans, and emergency calling protocols

Module 4: Governance, Security, and Compliance Frameworks

  • Teams policy management and governance lifecycle
  • Applying security and compliance configurations
  • Audit logs, reporting, and continuous compliance monitoring

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and user adoption
  • Resolving issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics to improve performance

Module 6: Advanced Configuration and System Integration

  • Integrating Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployment scenarios
  • Using automation and PowerShell for efficient Teams administration

Module 7: Exam Readiness and Certification Preparation

  • Breakdown of MS-721 exam objectives
  • Exam structure, format, and question types
  • Practical test questions and review workshops
  • Recommended study resources, tips, and strategies for success

Conclusion and Recommended Next Steps

Requirements

  • Foundational knowledge of Microsoft 365 services and their administration
  • Practical experience with core Microsoft Teams features
  • Basic understanding of networking and identity management concepts

Target Audience

  • Microsoft Teams administrators
  • Collaboration system engineers
  • IT professionals responsible for Microsoft 365 communications
 35 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

i learned alot

Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation

The engagement and the practical examples we did as a group to get more understanding of the topic

ISABELLA - Sedibeng TVET College
Course - Microsoft Teams, Outlook, OneDrive, and Lists Integration

Upcoming Courses

MS-721: Manage Teams Collaboration Communications Systems

2026-10-15 09:30
35 hours
Bayan Lepas, iDEAL
36102 MYR (Online)
37327 MYR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-10-29 09:30
35 hours
Kuala Lumpur KL Sentral
36102 MYR (Online)
37727 MYR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-12 09:30
35 hours
Bayan Lepas, iDEAL
36102 MYR (Online)
37327 MYR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-26 09:30
35 hours
Kuala Lumpur KL Sentral
36102 MYR (Online)
37727 MYR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-12-10 09:30
35 hours
Bayan Lepas, iDEAL
36102 MYR (Online)
37327 MYR (Classroom)

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Related Categories

MS Teams
MS Teams