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Trainer knowledge and friendly
Joe was great, really engaging and knew his stuff. Great session, thank you again!
It was a very informative session and we came away with lots of useful improvement ideas to implement within our business. Joe was engaging and led discussions and activities well - the activities and topics covered were really interesting and we all learned a lot. It was a course that was also applicable to and useful for everyone, as there were a range of people in the room.
It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills
application scenarios introduction
Exercises, and the fact that the trainer was able to answer all my questions.