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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its underlying mechanisms
  • Applications within government operational workflows
  • Understanding capabilities, limitations, and responsible usage

Drafting and Refining Official Communication

  • Creating initial drafts for memos, emails, and reports
  • Enhancing tone, clarity, and use of plain language
  • Tailoring content for various audiences and formats

Summarization and Key Information Extraction

  • Condensing extensive policy or research documents
  • Identifying critical points and actionable items
  • Organizing summaries for executive briefings or meetings

Prompt Engineering for Government Contexts

  • Fundamental and advanced prompting strategies
  • Utilizing examples and role-based instructions effectively
  • Developing reusable prompt templates for recurring duties

Translation and Multilingual Assistance

  • Translating internal and external communications
  • Ensuring professional tone consistency across languages
  • Employing ChatGPT for inclusive and accessible language

Productivity Boost and Task Automation

  • Ideation and brainstorming for new initiatives
  • Generating content from structured data sources (e.g., tables)
  • Developing outlines for presentation decks or briefings

Compliance, Security, and Ethical Considerations

  • Data privacy concerns and information sharing risks
  • Adhering to internal AI and IT governance policies
  • Fostering public trust through responsible AI deployment

Wrap-up and Future Actions

Requirements

  • Basic proficiency with digital tools commonly used in public sector settings
  • No previous experience with AI or ChatGPT is necessary
  • Familiarity with drafting, reviewing, or managing official communications is advantageous

Audience

  • Public service teams and administrative professionals
  • Policy analysts and government communications specialists
  • Staff aiming to enhance productivity through AI-enabled tools

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