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Duration 7 hours
Course Outline
Introduction to ChatGPT in the Public Sector
- Overview of ChatGPT and its underlying mechanisms
- Applications within government operational workflows
- Understanding capabilities, limitations, and responsible usage
Drafting and Refining Official Communication
- Creating initial drafts for memos, emails, and reports
- Enhancing tone, clarity, and use of plain language
- Tailoring content for various audiences and formats
Summarization and Key Information Extraction
- Condensing extensive policy or research documents
- Identifying critical points and actionable items
- Organizing summaries for executive briefings or meetings
Prompt Engineering for Government Contexts
- Fundamental and advanced prompting strategies
- Utilizing examples and role-based instructions effectively
- Developing reusable prompt templates for recurring duties
Translation and Multilingual Assistance
- Translating internal and external communications
- Ensuring professional tone consistency across languages
- Employing ChatGPT for inclusive and accessible language
Productivity Boost and Task Automation
- Ideation and brainstorming for new initiatives
- Generating content from structured data sources (e.g., tables)
- Developing outlines for presentation decks or briefings
Compliance, Security, and Ethical Considerations
- Data privacy concerns and information sharing risks
- Adhering to internal AI and IT governance policies
- Fostering public trust through responsible AI deployment
Wrap-up and Future Actions
Requirements
- Basic proficiency with digital tools commonly used in public sector settings
- No previous experience with AI or ChatGPT is necessary
- Familiarity with drafting, reviewing, or managing official communications is advantageous
Audience
- Public service teams and administrative professionals
- Policy analysts and government communications specialists
- Staff aiming to enhance productivity through AI-enabled tools
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.