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Course Outline
Introduction to ChatGPT in the Public Sector
- Understanding what ChatGPT is and its underlying mechanisms.
- Identifying use cases within government workflows.
- Exploring strengths, limitations, and principles of responsible usage.
Writing and Editing Official Communication
- Generating initial drafts for memoranda, emails, and reports.
- Enhancing tone, clarity, and adherence to plain language standards.
- Adapting content for diverse audiences and formats.
Summarisation and Information Extraction
- Condensing extensive policy or research documents.
- Extracting key insights and actionable items.
- Structuring summaries suitable for briefings or meetings.
Prompt Design for Government Applications
- Mastering basic and advanced prompting techniques.
- Effectively utilising examples and role-specific instructions.
- Developing reusable prompt templates for recurring tasks.
Translation and Multilingual Support
- Translating internal and public-facing communications.
- Maintaining a professional tone across various languages.
- Leveraging ChatGPT for inclusive and accessible language.
Productivity and Task Automation
- Brainstorming and generating ideas for new initiatives.
- Creating content from structured data, such as tables.
- Producing outlines for slide decks or briefing documents.
Compliance, Security, and Ethical Use
- Managing data privacy risks and information sharing concerns.
- Ensuring adherence to internal AI and IT policies.
- Building public trust through responsible AI application.
Summary and Next Steps
Requirements
- A foundational understanding of digital tools commonly used in public sector settings.
- No previous experience with AI or ChatGPT is necessary.
- Prior familiarity with drafting, reviewing, or managing official correspondence is advantageous.
Target Audience
- Public service teams and administrative professionals.
- Policy analysts and government communicators.
- Staff members aiming to boost productivity through AI-powered tools.
7 Hours
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.