ChatGPT for Public Communication and Citizen Engagement Training Course

Explore how Artificial Intelligence can revolutionize your HR workflows—spanning recruitment, payroll, and learning—through practical, interactive modules. This training equips HR professionals to leverage AI ethically and effectively, enhancing operational efficiency, accuracy, and the overall employee experience.

Why Attend?

• Develop hands-on AI skills specifically designed for HR functions
• Master the automation and optimization of critical HR tasks
• Gain insights into ethical AI application and risk management
• Position your HR department for future success

This instructor-led, live training in Malaysia (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led live training in Malaysia (online or onsite) is designed for intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence is swiftly establishing itself as the cornerstone of contemporary product management — fundamentally altering how we uncover customer needs, formulate solutions, and make strategic decisions. Much like electricity revolutionised industry, Artificial Intelligence is reshaping the way products are built, validated, and evolved.

This instructor-led, live training (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches who wish to understand how AI can elevate product ownership and bolster decision-making capabilities.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the new Orchestrator stance) and leverage AI to strengthen each role — such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and treat AI tools as intelligent collaborators with specialised skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery, while maintaining genuine customer contact.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to shape and visualize narratives.
• Use Generative AI tools to accelerate prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by using AI tools to analyse, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organizational context.
• Explore and experiment with around 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.