Impacted Function Point (IFP) Training Course

In this instructor-led, live training in Malaysia, participants will learn how to enhance an automated test suite using advanced techniques to drive Selenium.

By the end of this training, participants will be able to:

• Resolve complex web application test automation issues with Selenium.
• Apply regular expressions and pattern-based verification techniques.
• Handle exceptions that halt test execution.
• Programmatically search for web objects.
• Dynamically capture data from web controls.
• Create a data-driven testing framework.
• Distribute testing with Selenium Grid.

This instructor-led, live training in Malaysia (online or onsite) is designed for participants at beginner to intermediate levels who aim to tackle routine workplace problems using gamification techniques.

Upon completion of this training, participants will be able to:

• Grasp the core principles of Design Thinking and how they apply to problem-solving.
• Utilise gamification techniques to boost engagement and drive innovation.
• Create creative and practical solutions for common workplace issues.
• Collaborate effectively across teams to execute problem-solving strategies.
• Apply iterative methods to refine solutions through feedback and experimentation.

Design Thinking is a human-centred approach to problem-solving that utilises empathy, definition, ideation, prototyping, and testing. This course places particular emphasis on the Empathize stage, helping participants link identified pain points to the genuine needs of internal clients, while applying dynamic, collaborative activities to convert insights into tangible results.

Delivered as an instructor-led live training session (available online or onsite), this programme is tailored for teams and leaders at beginner to intermediate levels who wish to enhance their empathy capabilities, strengthen relationships with internal clients, and transform pain points into meaningful opportunities for growth.

Upon completion of this training, participants will be able to:

• Utilise empathy-based techniques to uncover and validate client requirements.
• Convert mapped pain points into clear, actionable needs.
• Participate in dynamic role-plays and simulations to practice client-focused conversations.
• Collaboratively redefine problem statements from the client's viewpoint.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role-plays and empathy exercises.
• Group workshops focused on collaborative problem reframing.

Customisation Options

• For a customised version tailored to a specific internal process (such as procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centred methodology that solves problems through empathy, definition, ideation, prototyping, and testing. By concentrating on the first two stages—Empathize and Define—teams can gain a deeper understanding of their internal clients and accurately identify the correct problems to address.

This instructor-led live training, available online or onsite, is designed for beginner to intermediate teams and leaders who want to strengthen their connection with internal clients, reduce resistance to change, and enhance operational efficiency through practical, collaborative methods.

Upon completing this training, participants will be able to:

• Utilise active listening and interviewing techniques to gather meaningful insights about internal clients.
• Create empathy maps to capture user needs and pain points.
• Distinguish between actual root problems and perceived issues using tools such as the 5 Whys and problem trees.
• Draft clear, actionable problem statements (POVs) to guide solution development.

Format of the Course

• Interactive lectures and discussions.
• Practical, hands-on exercises and role-plays.
• Group workshops and plenary feedback sessions.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

In this instructor-led, live workshop training in Malaysia (online or onsite), participants will learn how to apply the five stages of Design Thinking to gain a deeper understanding of the problems faced by end-users of a product or service, and subsequently develop the most effective strategies to resolve them.

By the end of this training, participants will be able to:

• Apply creative strategies to align customer needs with technologically feasible solutions.
• Develop a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Malaysia (online or onsite) targets beginner to intermediate professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This live, instructor-led training in Malaysia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five key stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex world, we often encounter challenges that require specialised approaches. Design Thinking offers a framework to address these complex issues. By mastering design thinking, you can handle complicated problems more effectively, communicate with greater clarity, persuade more efficiently, improve business outcomes, and enhance both organisational and personal performance and behaviour.

• How DT works: learn from people and problems, identify patterns, design a model (accounting for model drift), test the model, evaluate it, and re-engineer as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, and business model innovation.
• Application of DT: fostering a design mindset, driving disruptive innovation, adopting an iterative approach, using agile estimation techniques, applying critical thinking and problem-solving skills, promoting teamwork, building leadership readiness, enhancing communication skills, staying tech-savvy, thinking forward, developing intercultural and ethical competency, boosting emotional intelligence, self-awareness, negotiating skills, and conflict resolution abilities.

Objectives:

• To understand the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models in DT.
• To experiment with, experience, and practice DT.

Delivery:

This is a 1-day (4-hour) training course, structured as follows:

• Lectures (40% - presenting theories, concepts, models, and facilitating interactions),
• Group exercises (30% - focusing on group dynamics, games, discussions, and mock conflict resolution),
• Individual activities (15% - writing, designing, and peer discussions),
• Other activities (15% - videos and reading materials).

Note: Due to the interactive nature of this course, there is a minimum group size of 3 participants.

This instructor-led, live training in Malaysia (available online or on-site) is tailored for software testers who wish to use Postman for API testing.

Upon completing this training, participants will be able to:

• Run tests using automated requests and workflows.
• Define, develop, test, and monitor an API while utilising a version control system.
• Generate dynamic data within requests.
• Document and organise tests into collections to facilitate team review and collaboration.

This instructor-led, live training in Malaysia (online or onsite) is aimed at developers and testers who wish to perform test automation using C# and Selenium.

By the end of this training, participants will be able to:

• Install and configure Selenium WebDriver.
• Write tests using Selenium, C#, and Nunit with Visual Studio IDE.
• Run C# Selenium test automation.

This instructor-led, live training in Malaysia (online or onsite) introduces participants to automated testing with Selenium WebDriver and C# in Visual Studio. If you do not have C# programming experience or wish to brush up on C#, please check out the course: C# for Automation Test Engineers.

This course equips participants with the skills to manage testing initiatives by leveraging the Selenium test suite and implementing continuous testing practices via Jenkins.

Target Audience:

• Software test engineers
• Software developers engaged in agile development methodologies
• Release managers
• QA engineers

Upon completion of the Selenium training, participants will be able to:

• Effectively apply the Selenium test suite in practical projects
• Conduct cross-browser testing using Selenium
• Distribute tests across multiple nodes using Selenium Grid
• Execute regression tests within Jenkins
• Generate test and periodic reports using Jenkins

Selenium is an open-source framework designed for automating web application testing across various browsers. With Selenium 4, users gain access to enhanced WebDriver APIs, native relative locators, and improved grid support. Python's simplicity and robust integration with testing frameworks like Pytest make it an excellent choice for creating scalable and maintainable test automation suites.

This instructor-led live training, available both online and onsite, targets beginner to intermediate testers and developers who want to leverage Selenium with Python to automate web application testing in real-world scenarios.

Upon completion of this training, participants will be able to:

• Install and configure Selenium with Python in a testing environment.
• Construct robust test automation scripts using Selenium WebDriver and Pytest.
• Utilize the Page Object Model (POM) for creating maintainable test frameworks.
• Execute tests across multiple browsers using Selenium Grid.
• Integrate automated tests with CI/CD pipelines.
• Troubleshoot common issues and apply best practices to ensure automation stability.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical activities.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• For customized training requests, please contact us to make arrangements.

This course offers comprehensive training on managing testing projects, delivering practical experience in web application testing, functional automation, and cross-browser test automation using the Selenium framework.

The course is tailored for software test engineers and manual testers.

By the end of the training, participants will be equipped to effectively utilise Selenium WebDriver in real-world scenarios.

In this instructor-led live training in Malaysia, participants will learn how to utilise TestComplete's features, including its test object model, checkpoints, name mapping, and user interface, to conduct automated testing on desktop, web, and mobile applications.

By the end of this training, participants will be able to:

• Create, record, and run functional tests.
• Create a scalable and maintainable test framework.
• Create checkpoints, adjust tests for multiple devices and analyze test results.
• Use TestComplete's script extensions.