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Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Categories of waste (muda) present in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Thinking for Projects: Structure and usage
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Methodology (4 hours)
- Key components and basics of the Kanban system
- Effective board administration
- Pull systems and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Operational Processes (4 hours)
- Value Stream Mapping (VSM)
- Identifying waste specific to banking workflows
- Implementing KAIKAKU (breakthrough improvement)
5. Additional Lean Techniques (2 hours)
- GEMBA (the actual place)
- KAIZEN (continuous improvement)
- Root cause analysis: Ishikawa diagrams and the 5 Whys
- Error-proofing via POKA-YOKE
Wrap-up and Action Plan
Requirements
- Foundational knowledge of project management principles.
- Practical experience with workflow processes in business or banking environments.
- Familiarity with Agile or Lean frameworks.
Target Audience
- Process managers and business analysts.
- Project managers within the banking and financial services industry.
- Specialists focused on requirement elicitation and process optimization.
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.