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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- What is Lean? Origins and evolution
- Core Lean Principles: Value, Flow, Pull, Perfection
- Types of waste (muda) in service delivery
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritisation techniques: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (structure and application)
- Lean vs Agile vs Six Sigma (brief comparative analysis)
3. Lean Kanban (4 hours)
- Fundamentals and key elements of the Kanban system
- Board management strategies
- Pull systems and Work In Progress (WIP) limits
- Flow indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Identifying waste within banking processes
- KAIKAKU (breakthrough improvement)
5. Other Lean Tools (2 hours)
- GEMBA
- KAIZEN
- Root cause identification: Ishikawa Diagram, 5 Whys
- POKA-YOKE
Summary and Next Steps
Requirements
- A foundational understanding of basic project management concepts
- Experience with process workflows in a business or banking environment
- Familiarity with Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers in the banking and financial services sector
- Professionals engaged in requirements gathering and process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly