Course Outline
Defining Sensitivity in Professional Settings
- Establishing clear definitions of sensitivity and respect in work environments
- Exploring the influence of word choice, tone, and body language
- Becoming aware of cultural, personal, and social variances
Identifying and Mitigating Unconscious Bias
- Understanding the origins of bias and its effect on decision-making
- Recognizing microaggressions and unintentional causes of offense
- Implementing practical methods to minimize bias and ensure fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of colleagues
- Practicing active listening and compassionate dialogue
- Utilizing empathy to build trust and foster collaboration
Navigating Sensitive Situations
- Addressing conflict or offense in a constructive manner
- Preserving professionalism during high-pressure moments
- Transforming challenging conversations into learning opportunities
Cultivating an Inclusive Culture
- Fostering an atmosphere of respect, openness, and collective responsibility
- Encouraging inclusive practices in everyday interactions
- The importance of leadership in modeling sensitive behaviors
Application and Personal Reflection
- Engaging in case-based activities focused on sensitive workplace scenarios
- Participating in group reflections and sharing of insights
- Developing a personal action plan to integrate sensitivity principles
Conclusion and Future Actions
- Recapping essential concepts and best practices
- Reinforcing a commitment to ongoing awareness and respect
- Establishing guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Background in team-based or customer-facing roles
- Willingness to engage in self-reflection and group discussions
- No previous experience in diversity or inclusion topics is necessary
Target Audience
- Employees and team leaders committed to fostering respect and inclusion
- Managers looking to enhance awareness and empathy within their teams
- Organizations dedicated to reinforcing a culture of sensitivity and understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
